Terms of Service

DEFINITIONS

"EezyLife Systems Pvt Ltd", “EezyLife”, "We" represent the "Service Provider" and are interchangeable. It also represents any subsidiary company of EezyLife Systems Pvt Ltd.

"Products" imply all offerings of EezyLife Systems Pvt Ltd, that are SaaS (Software as a Service) Products including but not limited to the Portals: www.eezylife.in.

"You" addresses the individual User reading and agreeing to these Terms.

"Apartment Complex" or "Multi Dwelling Unit" or “commercial offices” can mean a Villa Complex or an Apartment Complex or a Commercial Complex. It can also imply any such Organization of Users utilizing the Products.

"Association", "Society", "RWA" are used interchangeably

“Eezylife.in” are Products of EezyLife Systems Pvt Ltd. EezyLife Systems Pvt Ltd plays the role of a custodian for the information stored by the User via either of these Products on Servers maintained by EezyLife Systems Pvt Ltd.

Subscription Term: Period for which Subscription Payment has been made.

The following paragraphs contain further information about our Terms of Service, Privacy Policy, Payment Gateway Terms. Please make sure you read through this carefully. Please proceed with the use of the Products upon agreement with the Terms.

TERMS OF SERVICE

EezyLife Systems Pvt Ltd provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by us from time to time with information to you.

1. DESCRIPTION OF SERVICE

EezyLife Systems Pvt Ltd provides a suite of Products categorized as below

a) The “eezylife.in which provides Central Database of the Multi Dwelling Unit, integrated with Tools for Communication and Facility Management.

You may use any or all of these Products. Up-to-Date information on the Service Offerings are found on the Pricing Link of the website.

2. EezyLife Systems Pvt Ltd PRIVACY POLICY

Personal information about you are subject to our PRIVACY POLICY which is a section in these Terms.

3. USER ACCOUNT, PASSWORD AND SECURITY

You are responsible for maintaining the confidentiality of the UserID and password you choose when you create your account, and are fully responsible for all activities that occur under your account. You agree to immediately notify EezyLife Systems Pvt Ltd of any unauthorized use of your password. EezyLife Systems Pvt Ltd will not be liable for any consequence arising from your failure to comply with this Section.

4. ABUSE OF SERVICE

You understand that all information (such as data files, written text, audio files, images or any other media) which you may have access to as part of, or through your use of the Products of EezyLife Systems Pvt Ltd are the sole responsibility of the person from which such content originated. EezyLife Systems Pvt Ltd takes no responsibility for abusive content, and it is the responsibility of the users to regulate such content. EezyLife Systems Pvt Ltd takes no responsibility for any data generated within any of its Products and published or distributed outside by the user.

5. PROHIBITED ITEM

Users are prohibited from aiding in the sale / exchange of any Data. This is only a partial activity and items can be added as and when prohibited to law or brought to the notice of EezyLife Systems Pvt Ltd.

Bulk email or mailing lists that contain names, addresses, phone numbers, or other personal identifying info Burglary tools, Material that infringes copyright, including but not limited to software or other unauthorized digital goods sale

6. NO RESALE OF SERVICE

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Products, use of the Products, or access to the Products.

7. MODIFICATIONS TO SERVICE

As SaaS products, all of EezyLife Systems Pvt Ltd offerings will undergo continuous modifications in its Features and Service. In case any feature or service is phased out, adequate time and notice will be given to you, so that you may retain the Information assets created by you as part of that Feature. Beyond the time given, you agree that EezyLife Systems Pvt Ltd shall not be liable to you or to any third party.

8. EezyLife Systems Pvt Ltd PROPRIETARY RIGHTS

You acknowledge and agree that the Products contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Except as expressly authorized by EezyLife Systems Pvt Ltd, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Products, in whole or in part. You also agree not to extract the code or reverse-engineer it in anyway. Any attempt at hacking or unlawful use of the Products can and will invite the maximum prosecution allowable under the law.

9. WARRANTIES AND DISCLAIMERS

Our Warranties. We warrant that

(i) the Products shall perform materially in accordance with the Functionality listed in Features List, and

(ii) the functionality of the Products will not be materially decreased during a subscription term. A Subscription Term is defined by the term for which the Subscription Payment is already made. For any breach of either such warranty, your exclusive remedy shall be Termination of Use including Refund of Advance Payments made for the Subscription Term.

For integrations of the Product with 3rd Party Software or Hardware, EezyLife Systems Pvt Ltd warrants that it will perform due diligence while selecting the 3rd Party Software or Hardware. However, EezyLife Systems Pvt Ltd does not warrant error-free functioning of such 3rd Party Software or Hardware.

10. LIMITATION OF LIABILITY

In no event shall either party’s aggregate liability arising out of or related to these Terms/Agreement, whether in contract, tort or under any other theory of liability, exceed the total amount paid by you under the current active Subscription Term.

In specific EezyLife Systems Pvt Ltd is not liable to respond to queries from third parties about a Multi Dwelling Unit’s, Apartment’s and commercial office spaces use of the Product. All queries must come from the officially designated Users of the Multi Dwelling Unit, Apartment’s and commercial office spaces itself.

By using this Product, you confirm that You have the legal authority of uploading and sharing the specific data that You would upload or share on this Product. You indemnify EezyLife Systems Pvt Ltd of any disputes regarding the ownership of such data.

11. Support SLA

All support queries will receive initial response within maximum 16 business hours of EezyLife Systems Pvt Ltd receiving the request. Business hours are 9AM to 6PM, IST. Support SLAs are available to all Users covered by a Subscription Term. Support SLAs are not available to Users on Trial, or any other Unpaid Usage mode.

12. Exit of Subscription

This agreement is subject to review by either party at any time during the Subscription Term. If either party requires terminating this agreement, 30 days’ notice must be given and the data will be available for the customer to be extracted during this period. The notice period has to be within the subscription paid duration (Subscription Term).

After such 30-day period, The Service Provider shall have no obligation to maintain or provide any of the Customer’s Data and shall thereafter, unless legally prohibited, delete all of Customer’s Data in the Service Provider’s systems or otherwise in its possession or under its control.

Upon non-payment of Subscription Dues within the Subscription Invoice Due Date, the Subscription is considered terminated and Access to the product is discontinued for the Customer.

PRIVACY POLICY

EezyLife Systems Pvt Ltd does not sell, rent the personal information of the Users, Visitors, Association Staff, Domestic Staff or the common information of the Multi Dwelling Unit, commercial office spaces to any third-party. But EezyLife Systems Pvt Ltd use user’s data for personal use.

REGISTRATION

In order to use the Products, a user must first complete the registration or signup process. During registration a user is required to give their contact information. The registration information given by the user must always be accurate, correct and up to date. This ensures the User can get the maximum benefit from the Product.

YOUR PERSONAL INFORMATION

The User stores information about himself/herself under his/her User Profile. Information provided is available to the User and the Administrative Users belonging to the same Multi Dwelling Unit or commercial office as the user. The Visitor information entered in app.in is available to the Unit to which the Visitor is visiting, and to the Administrative Users belonging to the same Multi Dwelling Unit as the user. Administrative Users may also enter Personal Information of the Users. EezyLife Systems Pvt Ltd takes no responsibility for the accuracy of such data entered by the Users or Administrative Users.

These Personal Information are retained for the period covered by the Subscription Term, unless the Administrative Users choose to delete the Personal Information.

LINKS

Links to other sites may be present in the Products. Please be aware that we are not responsible for the privacy practices of such other sites. Please be aware when you leave the Product site and visit these other sites, to read the privacy statements of such sites especially in case they collect personally identifiable information. This privacy policy applies solely to information collected by the Products of EezyLife Systems Pvt Ltd.

SECURITY

EezyLife Systems Pvt Ltd takes every precaution to protect users' information. When users submit sensitive information via the portal, the information is protected both online and off-line. We have enabled SSL encryption so as to ensure that your data remains encrypted during transmission to and from the site. These precautions, though industry standard is nonetheless only as secure as the end-user's practice. To ensure that unauthorized parties do not get access to information on this portal, we encourage all users make sure that they log-off from all sessions - especially from public computers such as at internet cafes.

As part of our disaster recovery strategy, we have regular backups taken to protect you from sudden data loss. If you have any questions about the security at our portal, you can send an email to info@eezylife.in

SITE AND SERVICE UPDATES

We also send the user site and service announcement updates. Users may choose to unsubscribe from receiving these emails by following the instructions that will be part of each announcement email.

NOTIFICATION OF CHANGES

Any change made to the Privacy Policy will be posted on the Homepage so our users are always kept aware. Also, they will be notified via Email about any such change.

NOTIFICATION TO VISITORS

While Users belong to the legal entity of an Association and may receive important notifications on their Mobile Number, Visitors are not part of the Association. Notification to Visitor Mobile Numbers, if any, will be strictly as per the relevant Telecom Regulations.

PRIVACY AND SECURITY OF PAYMENT INFORMATION

EezyLife Systems Pvt Ltd makes it possible for the User to pay various charges via its Products. Details of securing the Payment Information is available in a separate Terms knows as the “PAYMENT GATEWAY TERMS”.

Grievance Officer

In case of any grievance arising from the use of the Platforms, please contact the Grievance Officer, the details of which are set forth below-

Grievance Officer: Rishabh Mehrotra

Contact: sales@eezylife.in.

Address : 8, Dakshin Marg, DLF Phase – II, Gurugram – 122002, INDIA.

Mobile No : +91-9560822383